Features
ACD Call
12
Strata DK ACD Agent 2/99
ACD Call
When an ACD call rings at your idle station, the ACD Call
LED flashes and your LCD displays the message to the right
(
XXX
= Line number).
If you receive a PBX call, your ACD Call LED flashes similar
to an ACD call and the LCD displays the message to the right
(
XXX
= Line number).
If you have a standard telephone without an LCD, the telephone rings.
➤ To answer an ACD call
1. Press
The LED lights steady and the LCD displays one of
the messages below depending upon the type of call
and system programming.
...or, if you have a
standard telephone,
go off hook to answer
the call.
The calling number or name
is displayed.
The called number or name
is displayed.
After you answer the call,
the LCD displays the
information shown on the
right.
Notes
♦
If Auto Answer with zip tone is enabled, a zip tone
(a short burst of dial tone) is heard and the call is
connected (see “ACD Call Pickup” on Page 14).
QUE#000 AGT GP01
LINE XXX ACD CALL
QUE#000 AGT GP01
LINE XXX RINGING
CALLING NAME
ANSWERED LINEXXX
CALLING NUMBER
ANSWERED LINEXXX
CALLED NUMBER
ANSWERED LINEXXX
CALLED NAME
ANSWERED LINEXXX
QUE#000 AGT GP01
ANSWERED LINEXXX
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