Features
ACD Call
Strata DK ACD Agent 2/99
13
➤ To view Queue Status instead of name/number
➤ Press
)
(LCD button) four times.
♦
If you are on a [DN] or
CO Line
when the
ACD
Call
line rings or attempts auto answer with zip
tone, the ACD call rings and the ring is muted.
♦
The
&'(
and
functions are automatically
turned on, and the LCD displays ACD call status
information.
If you use a headset, the
&'(
and
functions are
turned off (see “ACD Call Pickup” on Page 14).
The duration of each call is
displayed every 15 or 60
seconds (determined by
system programming) after
you have answered the call.
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