Toshiba Strata DK - End after Call Work

Features
End After Call Work
16
Strata DK ACD Agent 2/99
➤ To override your Supervisor’s DND
End After Call Work
When you have completed an ACD call, your telephone automatically enters After
Call Work mode. This is a pre-defined mode with a time limit that enables you to
process paperwork or complete items related to your last ACD call without
interruption. ACD calls are routed to you again when the After Call Work time limit
expires or you end it.
When you have completed your paperwork, you can end the After Call Work time
period by pressing
   +( or making/receiving a non-ACD call.
You can make/receive PBX calls during the After Call Work time period.
...or press
  . Your Supervisor’s telephone receives a busy tone. You
and the ACD caller are connected without the
Supervisor.
1. Press
 '
...or  and
!"#$$
...or hookflash and
press
!"#$$ .
The ACD call is automatically placed on
consultation-hold. You receive DND busy tone.
Note
You must have the DND Override option to
override the DND feature.
2. Press
, . The DND is overridden and the Supervisor’s LCD
displays
HELP
.
3. After the Supervisor
answers, press


You and your Supervisor are connected to the ACD
caller. The LCD displays the line number in use.
...or hang up Supervisor and ACD caller are connected.
...or press
  . Your Supervisor’s telephone receives a busy tone. You
and the ACD caller are connected without the
Supervisor.