Features
Quick Reference
10
Strata DK ACD Agent 2/99
➤ To cancel log in
➤ Press
at any time.
➤ To log out
Log Out (Pending)
This feature enables you to end the ACD shift if your telephone is the only one logged
in to the ACD Group, and your Supervisor has not ended the shift. Log Out (Pending)
or Unavailable (see “Unavailable” on Page 19) prevents new calls from entering the
ACD queue and redirects the calls to the after-shift destination or the overflow-point
destination as assigned in the system programming.
If the Agent ID code is
invalid, a fast busy tone is
heard. The Log In/Out
LED stops flashing and
turns off.
The LCD displays the
message on the right.
Repeat Step 2. If you
continue to get the error
message, contact your
Supervisor.
➤ Press
...or
+
!"#$%
,then
&'(
or
hang up
...or, from a standard
telephone, go off
hook and press
!"#$%
, then go back
on hook.
The Log In/Out LED turns off and the Agent is logged
out of the ACD Group.
Note If the Log In/Out LED flashes, there are calls
remaining in queue and you are the only Agent
logged in (see “To Log out when you are the last
active agent” on
Page 11
.
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