Toshiba Strata DK - Agent Telephone Status; Placing Calls on Hold

Features
Quick Reference
Strata DK ACD Agent 2/99
7
Agent Telephone Status
You can make and receive different types of calls depending upon the status of your
ACD Agent telephone.
♦ Available – If you are logged in as an ACD agent, you can receive ACD or PBX
calls and non-ACD calls to other [DNs].
♦ Unavailable – You are unavailable to take ACD calls when you press
 or do not respond to two successive ACD calls. For more
information, see “Unavailable” on Page 19. Your telephone can still receive and
make non-ACD or PBX calls when it is in the unavailable status.
♦ After Call – When you disconnect from an ACD call you are automatically
allowed an amount of time to do your paperwork. You can receive non-ACD or
PBX calls if your telephone has been programmed to receive these calls. For more
information on the procedure to end After Call, see “End After Call Work” on
Page 16.
♦ Talk – When you are talking on an ACD call or have one on hold, you can receive
non-ACD calls on other [DNs] or CO Lines.
♦ Log Out – You are logged out of the ACD Group. You can still receive and make
non-ACD calls.
♦ PBX Call – When you are talking on a PBX call or have one on hold, you can
receive non-ACD calls.
Placing Calls on Hold
You can place your current call on hold, whether it is an ACD or PBX call, and return
to it later. To establish a three-way call with your Supervisor and your ACD caller, see
“ACD Call Pickup” on Page 14.
➤
To place an ACD call on Hold
➤
Press

.
The ACD Call LED flashes
at the I-Hold rate and your
LCD displays the message
on the right.
HOLD LINE 5
JUL 27 TUE 02 : 27