Features
Quick Reference
8
Strata DK ACD Agent 2/99
➤ To retrieve an ACD call on Hold
Logging In/Out
You log in and out of an ACD Group by using
and
. By
entering a valid ACD Agent ID, your telephone becomes available for incoming ACD
calls, and the ACD feature buttons and codes are activated. Every Agent ID code is
unique and is always associated with a particular ACD group, unless the ID is re-
assigned to another group in system programming.
Any Toshiba telephone can be used to log into an ACD Group providing that the
telephone has a unique, single-appearing [PhDN] button. The [PhDN] that is used to
log into an ACD Group becomes the telephone’s
. You can only be logged
into one ACD Group at a time. Your telephone must be assigned as the owner of the
[PhDN] button in system programming.
When you log out, the ACD features are deactivated on your telephone, but the
regular features still continue to work. For example, you can use the
button
to make and receive non-ACD calls after logging out. These kinds of calls are not
registered as ACD or PBX calls for MIS reporting purposes.
When all of the Agents in a group log out, the shift ends for that group, and calls are
routed to the after-shift destination. The new calls are automatically sent to the
after-shift destination, which can be a voice mailbox, another ACD Group, or an
announcement.
Note
Incoming ACD or PBX calls are not routed to
, because it has a call on Hold and
PBX calls are blocked.
➤
Press
.
The call is retrieved and
your LCD displays the
message on the right.
Note
Incoming ACD calls are not routed to
, because it has a call on Hold and PBX
calls are blocked.
QUE#000 AGT GP01
USING LINE 3
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