Features
Quick Reference
Strata DK ACD Agent 2/99
9
Important! When the Supervisor ends the shift, all Agents must be logged out
before the next (new) shift can start. The next shift starts once an Agent
logs in.
only works from the idle state, a non-ACD or PBX call hold, or After
Call Work mode. Your action is ignored if you press the
button while the
station is in any other status.
ACD does not allow you to log out if you are the last active agent in the ACD Group,
and there are calls waiting in the queue. These calls must be cleared before you can
log out. Once all calls in the queue are cleared, the Log In/Out LED turns off and your
telephone is logged out of the ACD Group (see “Transferring Calls to an ACD Group”
on Page 18).
➤ To log in
1. Press
+
The ACD Call LED is
steady green, but the Log
In/Out LED flashes red.
...or
+
!"#$%
...or, from a standard
telephone, go off
hook and press
!"#$%
, then go back
on hook.
You are prompted to enter
your ID code by the LCD
display and a short burst
of dial tone.
2. Enter your four-digit
Agent ID code.
A one-second burst of
dial tone confirms
successful log in. The
Log In/Out LED turns
steady red.
QUE #000
= Number of
calls in queue
XX
=ACD Group number
(01~16).
QUE# 000 AGT GPXX
JUN 16 WED 02:27
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