Index
M ~ W
Strata DK ACD Agent 2/99
25
M
Management Information Systems
(MIS),
20
Multiple Work Units,
20
O
Off-hook/On-hook,
22
P
Placing Calls on Hold,
7
R
reports
MIS,
18
MIS and SMIS,
14
rotary telephones,
22
S
Software Management Information Systems
(SMIS),
20
Speed Dial,
22
standard rotary dial,
11
standard telephone,
22
Station Message Detail Report (SMDR),
20
T
The Grand Tour
ACD Group Agent,
1
buttons
fixed,
3
flexible,
4
soft keys,
4
touch-tone dial pad,
11
transfer a call to an Agent or Supervisor,
18
Transfer to ACD Group (Speed Dial
Button),
22
Transfer to ACD Group Cnf/Trn,
18
U
Unavailable,
22
V
view Queue Status,
13
volume,
3
W
Work Unit,
5
,
22
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