Trotec Q400 User Manual

Troubleshooting
Problem Possible cause Remedy
The size to be engraved or cut does
not match the size in CorelDraw.
•
Raster correction ON in the
soware.
•
Wrong size settings in the printer
driver.
•
Wrong image position is selected
in the layout tab (printing).
•
Wrong machine is selected in the
soware.
•
Switch off raster correction in
the soware (settings/advanced
options/laser tab).
•
Use the same size as in CorelDraw.
•
Switch the layout settings to: as in
document.
•
Select the proper machine in the
soware.
Corners and angles are not cut or
marked.
•
Power too low.
•
Increase the correction in the
soware (Settings / Material
Templates Setup - Correction).
No referencing aer comissioning.
•
Top, front or side door not
closed.
•
Close doors.
No response upon switching on of
the system.
•
Fuse blown.
•
No electric power at power
outlet.
•
Check fuses.
•
Check power outlet.
No communication with machine.
•
Invalid COM port selection.
•
Communication cable defect.
•
COM: port is in use by another
program.
•
Change selection.
•
Check cable.
•
Close this program, or change the
COM port.
Connection to machine frequently
interrupted.
•
Electromagnetic emissions.
•
Make sure that machine and
computer are connected to the
same electric circuit; the original
cable lengths should not be
exceeded.
Offsets between engraving jobs
and cut lines.
•
Speed too high.
•
Reduce speed.
Errorcode 124
•
Interlocks open during the
referencing process.
•
Restart the machine (key switch).
Other faults.
•
Contact Technical Support.
9.2 How to create a service file
1. Start the soware JobControl®.
2. Position the job on the plate.
3. Run the job.
4. Go to "Settings" and select "Create Service file".
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Trotec Q400 Specifications

General

Brand	Trotec
Model	Q400
Category	Cutter
Language	English