Turbines CDS2000 - Return Policy

Revision C – January 2023
CDS2000 Page | 45
ReturnPolicy
 All Returns:For all returns: (a) a return request must be made to Turbines R&D LLC Customer Service with
type of Product, quantity, price paid, invoice number and date of purchase; (b) a Turbines R&D LLC Return
Material Authorization (RMA) number must be obtained from Turbines R&D LLC Customer Service prior to
the return; (c) the returned Product must be clearly marked with the RMA number on the outside of the
packaging and on the packing list; (d) all components and parts of a meter or accessory that have been in
contact with any product(s) must be drained and flushed prior to return to Turbines R&D LLC Customer
Service; (e) a Material Safety Data Sheet for the product(s) must be attached to the outside of the packaging
and included with the packing list; (f) Customer shall be responsible for freight in connection with the return;
(g) unless other freight arrangements are agreed to by Turbines R&D LLC Customer Service, the returned
Product must be shipped to Turbines R&D LLC freight prepaid and any replacement or repaired Product
shall be shipped to the Customer freight collect; and (h) return acceptance and credit are subject to
inspection of the returned Product by Turbines R&D LLC. Product returned for credit must be unused,
undamaged and complete, in salable condition, and in its original box or packaging. Credits may not be
deducted unless and until a credit memo has been issued by Turbines, Inc. Turbines R&D LLC retains the
right to refuse to accept the return of any Product that is returned without complying with its return policy.
Turbines R&D LLC reserves the rights to refuse any shipment that does not comply with Turbines R&D LLC
return policy.
 Warranty Claim:If requested by Turbines R&D LLC, Product that is the subject of a warranty claim must be
returned to Turbines R&D LLC. If the warranty claim is approved, replacement or repair of the defective
Product or refund or credit of the purchase price of the defective Product, as the case may be, is typically
made within 30 days after receipt of the Product by Turbines R&D LLC. If the warranty claim is not
approved, the return will be treated as a Non-Warranty Repair as provided below. 
 Non-Warranty Repair: If a Product is returned for repair, Turbines R&D LLC will provide an estimate of the
repair charges on a time and materials basis and the time required to make the repair. If any repair estimate
exceeds 60% of the price of a new unit, the customer will be notified and quoted the price of a new unit. If
Customer authorizes the repair, Turbines R&D LLC will proceed with the repair on a time and materials
basis. If Customer does not authorize the repair, Turbines R&D LLC will impose an inspection and
evaluation charge per unit. This fee can be waived if the following conditions are met:
1. Purchase of a replacement unit. Paperwork required if outside the Turbines R&D LLC system.
2. Prior negotiations or contracted pricing Determination of repair capability of any product return is at
Turbines R&D LLC discretion due to product condition, attempted customer rework/modification,
product discontinuance or any uneconomical or reliable repair outcome.
 Expedited orders/Repairs: At the Customers’ request, Turbines R&D LLC may provide expedited service for
both orders and repairs. An expedite fee will be applied at the time of request unless otherwise noted by a
Turbines R&D LLC representative.
 Wrong Product/Excess Quantity Shipped:If the wrong Product or excess quantity is shipped, the wrong
Product or excess quantity may be returned by Customer for credit within 30 days after date of shipment. If
more than 30 days has elapsed since the date of shipment, the return will be treated as an “Other Return”
for Credit as provided below. If the wrong Product/excess quantity claim is approved, credit for the returned
Product and return freight is typically made within 30 days after receipt of the Product by Turbines R&D LLC.
 Other Returns for Credit:Except as provided above under Wrong Product/Excess Quantity Shipped, returns
for credit (i) must be requested within 90 days after the date of shipment, (ii) are subject to restocking
charges, and (iii) are at the sole discretion of Turbines R&D LLC. Custom and other non-standard Products
are non-returnable. For individual meters and accessories, the minimum restocking charge is 20% of the
original purchase price. If the return for credit is approved, credit for the returned Product, less restocking
charges is typically made within 30 days after receipt of the Product by Turbines R&D LLC.
TurbinesR&DReturnInformation
Address:TurbinesR&D112LumberLaneSeneca,SC29672
Phone:1.864.882.4544Fax:1.864.882.4457
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