TurboChef NGO/SOTA - Page 65

42 TR
OUBLESHOO
TING
T
roubleshooting:
“Write Fail” Message When Loading Menu
NO
Replace the card
reader and/or cable.
Ensure the cable
connecting the reader to
the control board is
secur
ely attached and
not damaged.
Troubleshooting:
“R
ead Fail” Message When Loading Menu
If the menu card was
cr
eated by TurboChef,
obtain a new menu card
by contacting customer
service at 800.90TURBO
or +1 214.379.6000.
YES
Replace the card
r
eader and/or
cable.
E
nsure the cable
connecting the reader to
the contr
ol board is
securely attached and
not damaged.
NO
Is the connection from
smart card reader to
control board OK?
N
o backup copy
Does a backup copy of
the menu work?
NO
YES
NO
Try writing to a new
smart card. Was the
write successful?
Is the connection from
smar
t card reader to
contr
ol boar
d OK?