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1. HICAPS/EFTPOS
1.1 HICAPS help desk
HICAPS Help Desk phone number is 1300 650 852.
For HICAPS Help Desk hours of operation, please refer to www.hicaps.com.au
Provider information section.
HICAPS fax number is 1300 725 726.
1.2 glossary
benefit
Value of rebate authorised by a Health Fund.
body part
Two digit alpha/numeric identifying the part on the body
on which the service was performed.
cancel
Reverses a transaction processed through the terminal.
card
A membership card issued by the Health Fund or an EFTPOS
or credit card, issued by a bank.
claim
After treatment is provided, details are sent electronically
via the terminal to the Health Fund.
claim declined
When a Health Fund declines to pay the request a brief
response message will print with each declined item
and/or claim.
claim receipt
Either the terminal or the associated Practice Management
System prints a receipt, which must be signed by the patient
to acknowledge services and approve the transfer of payment
to the provider.
claim to sale
The terminal facility allowing you to start an EFTPOS transaction
using the Gap amount returned from the HICAPS Claim.
clinical code
Two digit alpha/numeric identifying the body part/primary
condition/diagnostic intervention on which the service was
performed.
date (of service)
The date the specific item of service was performed – format
ddmm.
fallback
The terminal was unable to contact the bank to process an
EFTPOS transaction, but the transaction has been approved/
declined and will be sent to the bank with the next transaction.
gap payment
The amount remaining after the Health Fund has approved
a benefit for the specified services.
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