6
step 5
The terminal will then prompt you for
the -digit Receipt Reference Number
of the original claim. Key the RRN and
press [OK].
Note: This can be found on the original
claim receipt.
step 6
The terminal will then prompt you for
the Benefit Amount approved by the
Health Fund on the original claim.
Key the benefit amount and press [OK].
step 7
Select [YES] to send the cancellation or
[NO] to return back to the home screen.
Note: The terminal will produce two
copies of the cancellation receipt. The first
copy must be signed by the Fund member
and retained for your records, the second
copy is for the member’s own records.
2.4.2 cancelling a HICAPS claim
(practice management system)
To cancel a HICAPS claim transaction,
simply send the transaction to HICAPS
by selecting the appropriate option
from your Practice Management System
screen. When the terminal receives the
transaction details from your Practice
Management System the terminal will
prompt for the customer card to be
swiped. The results from the transaction
will be returned directly to the Practice
Management System.
For further assistance on processing
a cancel transaction using your Practice
Management System transaction please
contact your Practice Management
System provider.
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