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2.4 cancelling a HICAPS claim
2.4.1 cancelling a HICAPS claim
(HICAPS terminal)
There are two options for cancelling
HICAPS claim transactions, but for each
option a transaction can only be cancelled
on the same day that it was originally
processed.
option 1
Transaction was processed by the
same terminal.
step 1
Access the Transactions menu by pressing
[TRANS] on the touch screen.
step 2
Select 2. Refund/Cancel and press
[SELECT].
step 3
The terminal will then prompt you
for a card. Swipe the cardholder’s
Health Fund card.
step 4
The screen will then display the
transaction(s) processed on the terminal
by this cardholder for the current day. If
there is more than one transaction for
that cardholder all transactions can be
reviewed by using the up/down arrow
buttons on the touch screen.
Once you have located the claim you wish
to cancel, press [SELECT].
If the transaction was processed on a
different terminal press [CLEAR] and
continue from Option , Step 4.
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