CARD AND POS DEVICE VISIBILITY
EFFICIENCY AND RELIABILITY
POS devices should be visible at all times to ensure the following:
Card acceptance reliability
When a POS device appears not to be working, it’s probably due to the following:
If you cannot display your POS device due to space restrictions, you should ensure that it’s
visible when a transaction is performed. This should always happen in front of the customer.
Restaurants should request mobile POS devices to facilitate this.
Sta members should look away when a customer is entering his or her PIN
Other customers in the queue should leave enough room to allow for sucient privacy
Ideally, PIN pads should have a privacy shield
Security cameras should not point at the PIN pad
Telecommunications problems
Bank host problems
Loss of POS device bank key
10
OTHER INFORMATION
DATA SECURITY
Cardholder privacy
Only the cardholder should enter his or her PIN (the cashier may not ask the cardholder for
his or her PIN).
When performing a PIN authorised transaction, ensure the cardholder’s privacy:
Decrease the risk of skimming
Increase cardholder condence
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