Contact Vertu Technical Support
If you require technical help using your Vertu Constellation, contact Vertu Technical
Support using the Concierge key. Vertu Technical Support is available 24 hours a day,
7 days a week.
1 Press the Concierge key.
2 Select Call Technical Support.
Tip: If you are unable to contact Technical Support using the Concierge key, call
+441252867500. For local numbers, go to www.vertu.com.
Vertu Fortress
Your Vertu Constellation comes with 12 months complimentary use of the Vertu
Fortress synchronisation service. This backs up the photos and videos on your phone.
The media files are encrypted during transmission using HTTPS (Hypertext Transfer
Protocol Secure). Data is stored using the 256-bit AES (Advanced Encryption
Standard).
The data is synchronised with a cloud-based server. You can view the data on the
Web portal at www.vertu.me.
Vertu Fortress is set to synchronise manually by default, but it can also be set to
synchronise automatically.
Remote Assist
Provided that Vertu has your consent, the Remote Assist service enables Vertu's
Technical Support team to access your Vertu Constellation remotely.
The service is intended to assist you if you have problems setting up or using your
phone.
Please contact Technical Support if you wish to use the service.
Vertu Concierge Live
Vertu Concierge Live allows you to monitor the status of your current requests with
Concierge. You can also call Concierge direct from the Concierge Live screen.
To find out the status of your Concierge requests, press the Concierge key, and select
Concierge Live.
26 Vertu services
© 2011 Vertu. All rights reserved.
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