Solve common problems and get help
In Wacom Center you can check driver functions, view diagnostic data, enable driver logging to assist Wacom
Support with troubleshooting, and access the Wacom Support site.
Topics on this page
Check the driver
Run diagnostics for your device
Turn on driver logging
Access Wacom Support
Check the driver
Checking the driver checks the driver functions and conducts simple troubleshooting, allowing you to restart the
driver, reset your device to its default settings, or contact Wacom Support.
1. Open Wacom Center
2. Click the Global settings icon in the navigation bar.
3. Scroll down to Troubleshooting options and click Driver check.
4. After the driver check is complete, you can restart the driver, reset the driver settings, contact Wacom
Support, or click Done.
Run diagnostics
Running diagnostics provides an overview of the status of your driver, device, touch (if applicable), and pen.
1. Open Wacom Center
2. Select your device in the Devices sidebar.
3. In the main content area, click Advanced.
4. Click the down-arrow next to Diagnostics in the Advanced settings sidebar.
5. Refer to the topics under Wacom Support in this User Help's Table of Contents for more detailed information
on how to diagnose common problems using the Diagnostic data.
Turn on driver logging
Driver logging is turned off by default. Enabling driver logging can assist Wacom Support when diagnosing issues.
This creates anonymous driver log files. To turn on driver logging:
1. Open Wacom Center
2. Click the Global settings icon.
3. In the Troubleshooting section, switch the Driver logging button to "On".
4. You can optionally select Package log files if you need the files compressed to send to Wacom.
5. After you have the information Wacom Support requires for debugging, switch the Driver logging button back
to "Off".
Access Wacom Support
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