Watlow F4T Install & Troubleshooting • 3 • Chapter 1 Overview
Warranty
This product is warranted by Watlow for a period of 36 months in accordance with the
terms and conditions set forth on Watlow's website which can be accessed at
www.watlow.com/terms.
Return Material Authorization (RMA)
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material Authorization (RMA)
number before returning any item for repair. If you do not know why the product failed,
contact an Application Engineer or Product Manager. All RMA’s require:
• Ship-to address
• Bill-to address
• Contact name
• Phone number
• Method of return shipment
• Your P.O. number
• Detailed description of the problem
• Any special instructions
• Name and phone number of person returning the product.
2. Prior approval and an RMA number from the Customer Service Department is required
when returning any product. Make sure the RMA number is on the outside of the carton
and on all paperwork returned. Ship on a Freight Prepaid basis.
3. After we receive your return, we will examine it to verify the reason for the product
failure. Unless otherwise agreed to in writing, Watlow's standard warranty provisions,
which can be located at www.watlow.com/terms, will apply to any failed product.
4. In the event that the product is not subject to an applicable warranty, we will quote
repair costs to you and request a purchase order from you prior to proceeding with the
repair work.
5. Watlow reserves the right to charge for no trouble found (NTF) returns.
Document Overview and Purpose
The purpose of this document is to assist the installer in providing necessary information to
mount, wire and power up the F4T controller. This document also provides information to
assist in the process of diagnosing problems which might occur during or after the
installation process.
Anderson-Bolds ~ 216-360-9800
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