material in the User Manual or on the
website; servicing the Product with the Water
Inlet Valve opened or with the Power Cables
plugged in; accident, flood, fire, or other
external causes outside of WAZER’s control;
modification of the Product;
• The Product’s software or firmware
• To damage occurring during transportation
of the Product (such claims are the sole
responsibility of the shipper).
Use of third-party abrasive does not in and
of itself void this warranty. However, damage
caused by use of third-party abrasive is
excluded from this warranty.
Conditions
The Warranty is granted under the following
conditions:
• The Product was assembled, sold and
delivered by WAZER.
• The Product was purchased new from WAZER
or authorized reseller by the claimant, or by a
member of the same household, or member
of the same institution/organization of the
original purchaser.
• The then-latest firmware was installed and
used in the Product.
• The install and maintenance instructions in
the User Manual were followed.
• In the event that a warranty has expired, or is
void, basic email support is offered to allow
for the purchase of replacement parts of
components. Troubleshooting services are
not offered for machines out of warranty.
Providing evidence of the satisfaction of these
conditions is a prerequisite for any remedy
under the Warranty.
Transfer of Warranty
The transfer of an existing warranty is granted
if the following conditions are met:
• The transfer is from one member of the
household to another or from one member
of the institution/organization to another.
• WAZER is notified within ten (10) business
days of this transfer and can be validated
through address verification and/or domain
of the new “owner”. Providing evidence
of the satisfaction of these conditions is
a prerequisite for any remedy under the
Warranty.
Procedure
If you encounter an issue with the Product, here
is the procedure to follow:
1. Consult your User Manual for help.
2. Submit a claim by emailing WAZER at
support@wazer.com within the Warranty
Period.
3. Provide proof of purchase, including the
original purchaser’s invoice.
4. Help diagnose any issues related to your
claim. This may involve corresponding
with WAZER’s support team by email or
phone and by sending images, videos or
files related to your claim. Any warranty
claim must first be accepted by WAZER as
justified.
5. If your claim is accepted, WAZER, at its sole
discretion will either:
a. Send new or refurbished parts for you to
install, along with detailed instructions
for do-it-yourself (“DIY”) parts service.
You may be required to send the original
parts to WAZER before or after your
replacement parts are sent. WAZER is
not responsible for any labor costs you
incur relating to DIY parts service. A
replacement part assumes the remaining
term of the Warranty or ninety (90) days
from the date of replacement or repair,
whichever provides longer coverage for
you; or
b. Send you a replacement new or
refurbished Product that’s substantially
equivalent in function, formed from
new and/or previously used parts that
are equivalent to new in performance
and reliability. The replacement Product
assumes the remaining term of the
Warranty or ninety (90) days from the
date of replacement, whichever provides
longer coverage for you; or
c. Refund you the purchase amount. If
so, you may be required to return the
original Product prior to or after receiving
the refund.
6. The shipping cost (including any duties
and taxes) for any new or refurbished
parts or Product sent to you in fulfillment
of your warranty claim shall be covered by
WAZER. WAZER will ship via non-expedited
fulfillment by default. Expedited shipping
may be available at an added cost to the
Warranty |
SECTION 9
69
To Next Page
Loading...