Troubleshooting 
 
  Phaser 6600 Color Printer  163 
  User Guide 
 
Symptom  Probable Causes  Solutions 
Partial blanks, creased paper, 
or blotted printing. 
 
The paper is damp.  Replace the paper. 
The paper is outside the 
recommended specification 
range. 
Replace the paper with a recommended 
size and type. For details, see Supported 
Paper on page 84. 
The printer is worn or 
damaged. 
For assistance, go to the Xerox
®
 Support 
website at 
www.xerox.com/office/6600support. 
The toner cartridges are not 
Xerox
®
 toner cartridges. 
Verify that the toner cartridges meet 
specifications and replace if necessary. For 
details, see Consumables on page 133. 
The paper is impeded in the 
paper path. 
•  Remove any paper or debris from the 
paper path. 
•  Ensure that the trays are pushed in all 
the way. 
•  Ensure that the rear cover is closed and 
locked. 
 
Condensation inside the printer 
causes partial blanks or 
creased paper. 
Turn on the printer and leave it on for at 
least one hour to get rid of the 
condensation. For assistance, go to the 
Xerox
®
 Support website at 
www.xerox.com/office/6600support. 
Vertical blanks appear. 
 
The lenses are blocked.  Clean the lenses in the inside of the printer. 
For details, see Cleaning the Laser Lenses 
on page 117. 
The printer is worn or 
damaged. 
For assistance, go to the Xerox
®
 Support 
website at 
www.xerox.com/office/6600support. 
The toner cartridges are not 
Xerox
®
 toner cartridges. 
Ensure that the toner cartridges meet 
specifications and replace if necessary.