Xerox VersaLink B400

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4. To remove the tray, lift the front of it slightly, then pull it out of the printer.

5. Remove the jammed paper.

144 Xerox

VersaLink

B400 Printer User Guide

Troubleshooting

Main Page

Table of Contents3
Safety9
Notices and Safety10
Electrical Safety11
General Guidelines11
Power Cord11
Emergency Power off12
Operational Safety13
Operational Guidelines13
Ozone Release13
Printer Location13
Printer Supplies14
Maintenance Safety15
Printer Symbols16
Environmental, Health and Safety Contact Information18
Getting Started19
Parts of the Printer20
Front View20
Control Panel21
Internal Parts23
Rear View24
Power Options25
Powering on the Printer25
Exiting Low-Power Mode or Sleep Mode25
Restarting, Entering Sleep Mode or Low-Power Mode26
Accessing the Printer27
Logging in27
Smart Card28
Introduction to Apps29
Information Pages30
Printing Information30
Configuration Report30
The Embedded Web Server32
Accessing the Embedded Web Server32
Finding the IP Address of Your Printer32
Certificates for the Embedded Web Server33
Downloading the Configuration Report from the Embedded Web Server33
Using the Remote Control Panel Feature33
Installation and Setup35
Installation and Setup Overview35
Selecting a Location for the Printer35
Connecting the Printer36
Selecting a Connection Method36
Connecting to a Computer Using USB36
Connecting to a Wired Network37
Connecting to a Wireless Network37
Configuring Airprint44
Configuring Google Cloud Print45
Initial Printer Setup47
Easy Assist (XEA) App47
Initial Setup with Xerox ® Easy Assist (XEA) App48
Adding Multiple Printers to the Xerox Easy Assist App50
Installing the Software51
Operating System Requirements51
Installing the Print Drivers for a Windows Network Printer51
Installing the Print Drivers for a Windows USB Printer51
Installing the Drivers and Utilities for Macintosh os X52
Installing Drivers and Utilities for UNIX and Linux53
Installing the Printer as a Web Service on Devices53
More Information55
Customize and Personalize57
Customize and Personalize Overview58
Customizing or Personalizing the Home Screen59
Hiding or Showing an App on the Home Screen59
Rearranging Apps on the Home Screen59
Customizing or Personalizing the Apps60
Customizing or Personalizing the Feature List60
Saving Presets60
Removing App Customization Using the Control Panel61
Xerox ® Apps63
Xerox ® App Gallery64
App Gallery Overview64
Creating a Xerox® App Gallery Account64
Logging into Your Xerox ® App Gallery Account64
Installing or Updating an App from the Xerox ® App Gallery65
Device67
Device Overview67
About68
Supply Status68
Billing and Usage Counters69
Reset to Factory Defaults69
Remote Services70
Jobs71
Jobs Overview71
Managing Jobs71
Managing Special Job Types72
Managing Jobs Using the Embedded Web Server75
Usb76
USB Overview76
Printing from a USB Flash Drive76
Printing from a USB Flash Drive Already Inserted in the Printer76
Printbyxerox78
@ P R I N T by X E R Ox Ov E Rv I E W78
Printing with the @Printbyxerox App78
Printing79
Printing Overview80
Selecting Printing Options81
Print Driver Help81
Windows Printing Options81
Macintosh Printing Options83
UNIX and Linux Printing84
Mobile Printing Options86
Printing Features87
Managing Jobs87
Printing Special Job Types88
Selecting Paper Options for Printing89
Scaling89
Printing on both Sides of the Paper89
Printing Mirror Images90
Printing Multiple Pages to a Single Sheet90
Print Quality91
Image Options91
Contrast91
Lightness91
Image Shift91
Printing Booklets91
Using Special92
Printing Watermarks for Windows94
Orientation94
Printing Banner95
Selecting Job Completion Notification for Windows95
Using Custom Paper Sizes96
Printing on Custom Paper Sizes96
Defining Custom Paper Sizes96
Paper and Media99
Supported Paper100
Ordering Paper100
General Paper Loading Guidelines100
Paper that Can Damage Your Printer100
Paper Storage Guidelines101
Supported Standard Paper Sizes101
Supported Paper Types and Weights102
Supported Standard Paper Sizes for Automatic 2-Sided Printing102
Supported Paper Types and Weights for Automatic 2-Sided Printing103
Supported Custom Paper Sizes103
Cardstock103
Loading Paper104
Changing Paper Settings104
Loading Paper in Trays 1-4104
Loading Paper in the Bypass Tray106
Loading Small Paper Sizes in the Bypass Tray109
Configuring Trays 1-4 for the Paper Length112
Printing on Special Paper114
Envelopes114
Labels119
Maintenance123
General Precautions124
Cleaning the Printer125
Cleaning the Exterior125
Cleaning the Interior125
Adjustments and Maintenance Procedures126
Adjusting Paper Registration126
Supplies128
Consumables128
Routine Maintenance Items128
Ordering Supplies128
Toner Cartridges129
Recycling Supplies130
Managing the Printer131
Viewing the Meter Reading131
Printing the Billing Summary Report131
Moving the Printer132
Troubleshooting135
General Troubleshooting136
Printer Does Not Power on136
Printer Resets or Powers off Frequently136
Printer Does Not Print137
Printing Takes too Long138
Document Prints from Wrong Tray139
Automatic 2-Sided Printing Problems139
Printer Is Making Unusual Noises139
Paper Tray will Not Close140
Condensation Has Formed Inside the Printer140
Paper Jams141
Locating Paper Jams141
Minimizing Paper Jams141
Clearing Paper Jams142
Troubleshooting Paper Jams153
Print-Quality Problems156
Controlling Print-Quality156
Paper and Media156
Solving Print-Quality Problems157
Getting Help161
Viewing Warning Messages on the Control Panel161
Viewing Current Errors on the Control Panel161
Using the Integrated Troubleshooting Tools161
Online Support Assistant161
Helpful Information161
More Information about Your Printer162
A Specifications163
Printer Configurations and Options164
Available Configurations164
Standard Features164
Options and Upgrades165
Physical Specifications166
Weights and Dimensions166
Standard Configuration166
Configuration with Three Optional 550-Sheet Feeders166
Total Space Requirements167
Clearance Requirements167
Environmental Specifications169
Temperature169
Relative Humidity169
Elevation169
Electrical Specifications170
Power Supply Voltage and Frequency170
Power Consumption170
Performance Specifications171
Print Speed171
B Regulatory Information173
Basic Regulations174
United States FCC Regulations174
Canada174
Certifications in Europe174
European Union Lot 4 Imaging Equipment Agreement Environmental Information175
Germany177
Turkey Rohs Regulation178
Eurasian Economic Community Certification178
Regulatory Information for 2.4-Ghz and 5-Ghz Wireless Network Adapters178
Ozone Release178
Safety Certification179
Material Safety Data Sheets180
C Recycling and Disposal181
All Countries182
North America183
European Union184
Domestic/Household Environment184
Professional/Business Environment184
Collection and Disposal of Equipment and Batteries185
Battery Symbol Note185
Battery Removal185
Other Countries186

Xerox VersaLink B400 - Page 144

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