Xerox VersaLink B400 User Manual

Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
VIEWING WARNING MESSAGES ON THE CONTROL PANEL
When a warning condition occurs, the printer alerts you of the problem. A message appears on the control panel
and the LED status light on the control panel flashes amber or red. Warning alerts inform you about printer
conditions, such as low supplies or open doors, that require your attention. If more than one warning condition
occurs, only one warning message appears on the control panel at a time.
VIEWING CURRENT ERRORS ON THE CONTROL PANEL
When an error condition occurs, a message appears on the control panel to inform you of the problem. Error
messages warn you about printer conditions that prevent the printer from printing or degrade printing
performance. If more than one error occurs, only one is displayed on the control panel.
USING THE INTEGRATED TROUBLESHOOTING TOOLS
Your printer has a set of reports that you can print. These reports include the Demonstration Print page and the
Error History report that can assist you in troubleshooting certain problems. The Demonstration Print page prints an
image to show print quality. You can use this page to troubleshoot print-quality issues with the printer. The Error
History report prints information on the most recent printer errors.
For more information, refer to Printing Information Pages.
Printing the Error History Report
1. At the printer control panel, press the HHoommee button.
2. To print the Error History Report, touch DDeevviiccee >> SSuuppppoorrtt >> SSuuppppoorrtt PPaaggeess >> EErrrroorr HHiissttoorryy RReeppoorrtt.
3. To return to the Home screen, press the HHoommee button.
ONLINE SUPPORT ASSISTANT
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your
printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and
more.
To access the Online Support Assistant, go to www.xerox.com/support/VLB400support.
HELPFUL INFORMATION PAGES
To assist with troubleshooting, your printer has a set of Information Pages that you can print. These pages include
configuration and font information, demonstration pages, and more. For more information, refer to Information
Pages.
Xerox
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VersaLink
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B400 Printer User Guide 161
Troubleshooting

Xerox VersaLink B400 Specifications

General

N-up printing	2, 6, 8, 9, 16
Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	5 s
Time to first page (black, normal)	8 s
Print margins (top, bottom, right, left)	4 mm
Print speed (black, normal quality, A4/US Letter)	45 ppm
Duplex print speed (black, normal quality, A4/US Letter)	28 ppm
PCL fonts	83
Printer fonts	PCL, PostScript
Product color	Blue, Grey
Printing colors	Black
Country of origin	China
Maximum duty cycle	150000 pages per month
Recommended duty cycle	0 - 15000 pages per month
Number of PostScript fonts	136
Number of print cartridges	1
Page description languages	HP-GL/2, HP-RTL, JPEG, PCL 5e, PCL 6, PDF, PostScript 3, TIFF, XPS
Internal memory	2048 MB
Noise level (ready)	30 dB
Sound power level (standby)	5.3 dB
Sound power level (printing)	7.5 dB
Sound pressure level (printing)	56 dB
USB connector	USB Type-A
Standard interfaces	RJ-45, USB 3.2 Gen 1 (3.1 Gen 1)
Optional connectivity	Wireless LAN
Paper input type	Paper tray
Total input capacity	700 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Paper tray 1 input capacity	550 sheets
Maximum number of input trays	2
Multi-Purpose tray input capacity	150 sheets
Custom media width	76.2 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 356 mm
Paper tray media types	Bond paper, Card stock, Envelopes, Labels, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 220 g/m²
Multi-purpose tray media types	Bond paper, Envelopes, Hole punched paper, Labels, Letterhead, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Current rating	6 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	46 W
Power consumption (printing)	565 W
Power consumption (PowerSave)	4 W
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	10 - 85 %
Mac operating systems supported	Mac OS X 10.9 Mavericks
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, IPSec, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service, Xerox PrintBack
Supported network protocols (IPv4)	HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100
Cables included	AC
Included cartridge capacity (black)	5900 pages
Display	LCD
Control type	Touch
Display diagonal	5 \
Market positioning	Business
Languages support	Multi
Sustainability certificates	ENERGY STAR
Harmonized System (HS) code	84433210
Export Control Classification Number (ECCN)	EAR99
Package weight	17350 g

Weight and Dimensions

Depth	426 mm
Width	459 mm
Height	339 mm