Xerox VersaLink B400 - Page 154

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The paper guides are not correctly adjusted to the
paper size.
Adjust the paper guides in the tray to match the size of
the paper.
The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry
paper.
Using paper of the wrong size, thickness, or type. Use only Xerox approved paper. For details, refer to
Supported Paper.
The feed rollers are dirty. With a clean, lint-free cloth moistened with water, wipe
the feed rollers until they are clean. For details, refer to
Cleaning the Printer.
Label and Envelope Misfeeds
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The label sheet is facing the wrong way
in the tray.
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
• For more information, refer to Labels.
Labels are missing, curled, or pulled
away from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled away
from the backing sheet.
Envelopes are loaded incorrectly. You can print envelopes from the Bypass Tray or Tray 1.
For more information, refer to Envelopes.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can cause
wrinkling.
• Use supported envelopes. For more information, refer to Guidelines
for Printing Envelopes.
Note: When you load envelopes long-edge feed, ensure that
you specify landscape orientation in the print driver.
Paper Jam Message Stays On
Note: Check for, and remove, torn pieces of paper in the paper path.
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Xerox
®
VersaLink
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B400 Printer User Guide
Troubleshooting