Symptom
Probable Causes Solutions
Only one color is faded. The toner cartridge is empty or
damaged.
Check the condition of the toner
cartridge, then replace it if
necessary.
The drum cartridge is worn or
damaged.
Check the condition of the drum
cartridge, then replace it if
necessary.
The color around the edge of the
printed image is incorrect.
The color registration is incorrect. Adjust the color registration. For
details, refer to Color Registration.
The colors appear incorrect, or
composite grays do not look
neutral.
The color density or color balance
requires adjustment.
Adjust the color density or color
balance. For details, refer to Color
Calibration.
The transfer voltage requires
adjustment.
Adjust the transfer voltage. For
details, refer to Transfer Voltage
Adjustment.
Stray black dots, or stray white
dots in a printed image.
The paper is outside the
recommended specification range.
Replace the paper with a
recommended size and type, then
confirm that the device control
panel and print driver settings are
correct. For details, refer to
Supported Paper.
There is debris on the rollers. To remove debris from the feed and
exit rollers, wipe them with a clean,
damp cloth.
Note: Do not touch the
Transfer Roller or the
exposed end of the Transfer
Belt. Fingerprints can cause
print-quality issues.
The toner cartridges are not Xerox
®
toner cartridges.
Ensure that the toner cartridges
meet specifications. Replace the
cartridges if necessary.
The drum cartridge is worn or
damaged.
Check the condition of the drum
cartridge, then replace it if
necessary.
• Vertical black or color streaks,
or multiple colored streaks or
lines.
The toner cartridges are not Xerox
®
toner cartridges.
Ensure that the toner cartridges
meet specifications. Replace the
cartridges if necessary.
Xerox
®
VersaLink
®
C8000/C9000 Color Printer
User Guide
219
Troubleshooting
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