June 2014
2-13
Xerox® WorkCentre® 3025 Multifunction Printer Service Manual
17-310 , 20-100
Status Indicator RAPs
17-310 Communication Error (Main PWB to Wireless PWB)
Fault
The machine software has detected a communication error between the Main PWB and the
Wireless PWB.
BSD-Reference: 3.1A Communications
Initial Actions
• Switch Off the power then switch On the power.
• Check machine network and data configuration settings.
Procedure
1. Ensure that the connectors are fully seated between the Main PWB and the Wireless
PWB and no contamination is present.
2. If the problem persists, replace parts in the following order:
• Flat Cable PL 4.1
• Wireless PWB (REP 1.20), PL 1.1 and PL 1.2
• Main PWB (REP 1.8), PL 1.1 and PL 1.2
20-100 Fax Communication Error Fault
A communication error occurred during a fax transmission.
BSD-Reference: BSD 3.1B Communications
Initial Actions
1. Call the target fax number to confirm a fax response.
2. Check condition of the fax line and connection.
3. Verify that the fax line is an analog phone line.
4. Switch Off the power then switch On the power.
5. Verify that the country setting is correct.
6. Resend the fax job.
7. Check fax communications to a different machine.
Procedure
Enter Diagnostic Mode. From the Control panel, select: [Report, Error Info, Print] to print the
Error Information Report. The target fax is causing the error.
YN
In Diagnostics, select: [Report, Fax Options] to verify Fax Send settings are at default.
Check that the Target Fax configuration is OK. The Target Fax is OK.
YN
Reconfigure Target Fax.
Check the voltage between the Fax PWB and the Main PWB. The voltage is present.
YN
• Check that no contamination is present.
• Check the connection between the Fax PWB and the Main PWB for an open or short
circuit.
• Replace the Fax PWB (REP 1.9), PL 1.2
• Check that no contamination is present.
• Replace the Main PWB (REP1.17), PL 1.1 and PL 1.2
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