Why do I fail to call far site on my Yealink CTP20?
If you fail to call the far site using your Yealink Conference System, the far site may have enabled Do Not Disturb (DND) mode. Contact the far site and ask them to disable DND.
What to do if I forget the administrator password for my Yealink CTP20 Conference System?
If you forget the administrator password for your Yealink Conference System, and cannot access the advanced settings, you will need to reset your system.
Why can't the far site hear me on my Yealink Conference System?
If the far site cannot hear your audio during a call using the Yealink Conference System, ensure your audio input device is correctly connected and that the speaker at the far site isn't covered or damaged. Also, check if your microphone is muted and ask the far site to verify their volume isn't set to 0.
Why is the voice quality poor on my Yealink Conference System?
If you are experiencing poor voice quality, such as intermittent voice, echo, or other noise, with your Yealink Conference System, try adjusting your distance from the microphone. Ensure the audio pickup device is stationary. Network congestion or old cables may also be factors; contact your network administrator or replace old cables.
Why is the audio unclear on my Yealink CTP20 during a call?
If you cannot hear the audio clearly during a call on your Yealink Conference System, try adjusting the speaker volume. If the audio from the far site is muffled, they may be in a highly reverberant room—advise them to speak closer to their phone. Check your audio codec priority, enable noise suppression, and ensure the device is clean and free of dust.
Why can't I receive calls on my Yealink Conference System?
If you cannot receive calls on your Yealink Conference System, ensure your network is available or contact your network administrator. Also, verify that your account is registered and that Do Not Disturb (DND) mode is disabled.
Why can't I hear audio on my Yealink Conference System during a call?
If you cannot hear audio during a call on your Yealink Conference System, there are a couple of things to check. First, make sure the volume isn't set to 0. If the volume is up, the far site might have muted their microphone, so you may want to contact them to check.
Why can't I adjust the camera on my Yealink CTP20 Conference System?
If you cannot adjust the camera angle and focus on your Yealink Conference System, select the local image using your remote control before attempting to adjust the camera. Ensure the system is idle or during a call, and check the remote control.
Why can't I hear the ring tone on my Yealink CTP20 Conference System?
If you cannot hear the ring tone when receiving a call on your Yealink Conference System, adjust the volume.
Why can't I share content on my Yealink CTP20?
If you cannot share content from your Yealink Conference System, ensure your PC is properly connected and turned on. If you're using a VCH50/VCH51 video conferencing hub or WPP20 wireless presentation pod, try replacing it. If using a WPP20, ensure it's connected to the video conferencing system to obtain the Wi-Fi profile and that the wireless AP feature of the video conferencing system is enabled.
General| Aspect ratio | 16:9 |
|---|---|
| Screen shape | Flat |
| Display diagonal | 13.3 \ |
| Touch technology | Multi-touch |
| Touchscreen type | Multi-user |
| Touchscreen technology | Capacitive |
| Number of simultaneous touchpoints | 10 |
| Product color | Black |
| Power consumption (typical) | 7 W |
| Ethernet LAN (RJ-45) ports | 1 |
| OmniTapps Multitouch compatibility | No |
| Wi-Fi standards | Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) |
| Harmonized System (HS) code | 85285210 |
Weight and Dimensions| Depth (without stand) | 196 mm |
|---|---|
| Width (without stand) | 321.5 mm |
| Height (without stand) | 118 mm |
Describes the physical components and ports of various VCS endpoints.
Guides on setting up IPv4, IPv6, or dual-stack addressing.
Details configuring SIP accounts for calls.
Covers H.323 account and IP call configurations.
Manages audio and video codecs for calls.
Covers various camera adjustments and modes.
Manages system configuration files.
Troubleshoots call-related problems.
Addresses audio input/output problems.
Troubleshoots video display and sharing issues.
Provides tools to diagnose system issues.
To Next Page