Yealink VCM38 - Page 281

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| Troubleshooting | 281

• On your CTP20/CTP18, tap Participants.

Tap > Call Statistics beside the desired participant.

Main Page

Default Chapter2
- Table of Contents2
About this Guide10
- Related Documents10
- Summary of Changes11
Getting Started14
- Hardware Overview14
- LED Instructions42
- Powering on and off45
Running the Setup Wizard46
Configuration Methods47
- Using Web User Interface47
- Using CTP20/CTP18 Touch Panel50
- Using the Remote Control53
- Use CP960 Conference Phone56
- Configuring the Operation Modes of Third Generation VCS56
Device Type Licenses and Multipoint Licenses56
- Licenses57
- Multipoint Licenses57
- Importing Device Type License/Multipoint License58
Switching System Modes of Third Generation Video Conferencing System58
Traditional Deployment Methods59
- Public IP Configuration59
- Intranet Deployment59
Cloud Deployment Method68
Configuring Network Settings68
- Configuring Ipv4 or Ipv669
- Setting the Wireless Network73
- Wireless Access Point75
- Configuring DNS Server79
- DHCP Options80
- Configuring LLDP82
- Configuring VLAN Manually83
- Configuring DHCP VLAN84
- 802.1X Authentication85
  - Configuring the 802.1X Authentication85
- Enabling/Disabling the PC Port87
- Network Speed and Duplex Mode87
  - Supported Transmission Methods87
  - Configuring Transmission Methods88
- Restricting Reserved Ports88
- Quality of Service (Qos)89
  - Configuring Qos90
- Configuring MTU91
- Configuring SNMP92
Configuring Account Settings93
- Setting SIP Account/Sip IP Call93
  - Configuring SIP Accounts93
  - Configuring SIP IP Call96
- Setting H. 323 Account/H.323 IP Call97
  - Configuring H.323 Accounts97
  - H.323 Tunneling101
- Configuring the Video Conference Platform Account102
- Configuring Quick Switch Platform113
- Logging out of the Video Conference Platform114
Basic Settings114
- Configuring the Site Name115
- Setting the Language115
- Configuring Key Tone116
- Configure the Time and Date116
  - Time Zone116
  - Configuring NTP Server119
  - Configuring the DST120
  - Manually Configuring the Time and Date122
  - Customizing the Time and Date Format123
  - Setting the Time Reminder123
- Setting Screen Saver124
- Setting the Wallpaper125
- Enabling/Disabling the Clock for the VP59125
- Setting the Ring Tone for the VP59125
- Configuring Automatic Sleep Time126
- Configuring the Display to Wake up the Sleeping Endpoint126
- Allowing Website Snapshot127
- Setting the Screen Saver Wait Time127
- Customizing the Local Interface for the System127
  - Hide the IP Address on the Status Bar128
  - Hiding the Time and the Date on the Status Bar128
  - Hiding the User Interface in Idle Screen129
  - Showing or Hiding Icons in a Call129
- Muting the Microphone134
- Configuring Microphone Mute Mode134
- Configuring the Keyboard Input Method135
- Configuring USB Storage135
- Configuring the Screenshot136
- Configuring to Automatically Upload Screenshots to the YMS136
- Configuring Video Recording137
- Basic Settings for CP960 Conference Phone139
  - Adjusting Backlight of the CP960 Conference Phone139
  - Setting the Screen Saver for CP960 Conference Phone139
- Configuring * Key for Default Input140
- Configuring Whiteboard Tools140
- Configuring the Presentation Tools141
- Setting the Home Page Icon for the VCS Devices and Touch Panel142
Configuring the Audio Settings144
- Audio Output144
  - Audio Output Type144
  - Specifying an Available Audio Output146
- Audio Input147
  - Audio Input Type147
  - Specifying an Available Audio Input148
- Media Audio Input150
  - Configuring Media Audio Input150
- EQ Self Adaption151
  - Configuring the EQ Self-Adaption151
- Configuring the Noise Suppression152
- Tones152
- Codecs154
  - Audio Codec154
  - Video Codecs156
- Dtmf158
Configuring Video Settings160
- Display Layout Settings161
- Changing the Video Input Source170
- Configuring HDMI Extended Display by VP59170
- Specifying Content to the Secondary Screen170
- Adjusting the Monitor Display Proportion172
- Selecting Video Frame Rate and Resolution172
- Configuring the Monitor Resolution174
- Configuring VC200 Experimental Access (Auto Framing)175
- Showing the Site Name to Remote Parties176
Configuring Content Sharing178
- Configuring Dual-Stream Protocol178
  - Configuring the H.239 Protocol178
  - Configuring BFCP (Binary Floor Control Dual Protocol)179
- Configuring MIX-Sending179
- Configure Content Sharing179
Configuring Camera Settings181
- Selecting and Setting Cameras182
- Viewing Camera Status182
- Selecting the Camera Mode for Meetingeye 600/Meetingeye 400/PVT960/PVT940183
- Enabling People Counting for Third Generation VCS Devices185
- Controlling the Camera185
- Adjusting the White Balance186
- Adjusting the Exposure187
- Displaying Camera Name When Multi-Camera Connected195
- Adjusting the Display Image of the Camera196
- Adjusting Hangup Mode and Camera Pan Direction198
- Configuring Continuous Auto Focus198
- Setting the Camera Presets199
- Configuring Preset Synchronize with Active Camera199
- Allowing the Remote System to Control Your Camera200
  - Camera Control Protocol200
  - Configuring the Far Site to Control the Near Camera201
- Configuring Multi-Camera Default Layout202
- Resetting the Camera202
Configuring Virtual Meeting Room203
- Setting the Endpoint as a Regular Mode Conference Room204
- Setting the Endpoint as VMR Mode Conference Rooms204
- Joining the VMR206
- Configuring the Third-Party Virtual Meeting Room206
Configuring Call Settings207
- Setting Available Calling Platforms208
- Selecting a Call Protocol208
- Specifying the Video Call Rate209
- Configuring Call Rate Adaptation210
- Account Polling210
  - Priority of Call Types211
  - Configuring the Account Polling211
- Selecting Conference Call Preferences on CTP20/CTP218211
- Setting the Contact Display Label CTP20/CTP18212
- Configuring the Feature of Invitation before Meeting213
- Configuring Additional Audio Call214
- Selecting the Multi-Party Resources214
- Configuring Call Match215
- Dial Plan216
  - Adding a Dial Plan216
- Search Source List in Dialing217
  - Configuring Search Source List in Dialing217
- Configuring SIP IP Call by Proxy217
- Configuring Ringback Timeout218
- Configuring the Auto Refuse Timeout218
- Auto Answer218
  - Answering a Call Automatically When Not in a Call219
  - Answering Multiple Calls Automatically219
- Muting Auto-Answered Calls220
- Muting Auto-Dialed Calls220
- DND (Do Not Disturb)220
  - Enabling DND When Not in a Call221
  - Enabling DND During an Active Call221
- Enabling Fast Audio Call for CP960221
Managing the Directory221
- Local Directory222
- Yealink Cloud Contacts226
- Enterprise Directory226
- Ldap226
  - LDAP Attributes227
  - Configuring LDAP227
- Meeting Allowlist230
  - Adding Meeting Allowlist230
  - Deleting the Meeting Allowlist231
- Meeting Blocklist231
  - Adding Meeting Blocklists231
  - Deleting the Meeting Blocklist231
Managing the Call History231
- Saving History Record232
- Adding a History Record to the Local Directory232
- Deleting Call Records232
- Placing Calls from Call History233
Placing a Call234
- Placing a Call by Entering a Number234
- Editing Numbers before Placing a Call235
Configuring the Security Features235
- Collaboration Data Security Control235
- Configuring the Auto Logout Time236
- Transport Layer Security (TLS)236
- System Integrated with Control Systems249
  - Connection Methods of Control Systems250
  - Connection Settings for Control Systems250
CEC Monitor Controls251
- Configuring CEC Monitor Controls252
Accessories with Your System252
- Using WPP20 Wireless Presentation Pod252
- Using the CPN10 PSTN Box253
- Using the VCC22 Video Conferencing Cameras253
  - Controlling VCC22 Camera253
  - Adjusting the Multi-Camera Layout During a Call253
- Using the CPW90-BT Bluetooth Wireless Microphones with VCS254
- Using VCM34256
- Using VCM38256
- Using the Soundbar/Mspeaker II256
- Using CP900/CP700 Ultra-Compact Speakerphone256
System Maintenance256
- Exporting or Importing Configuration Files257
  - Exporting bin Files from the System257
  - Importing bin Files to the System257
- Rebooting the System257
- Resetting the SD Card of VP59258
- Resetting the System258
- Exporting Log Files259
- Capturing Packets263
- System Firmware266
  - Manually Upgrading Firmware268
  - Checking for Updates268
- Viewing Multipoint License Status269
- Viewing the Device Type270
Troubleshooting270
- General Issues270
- Call Issues271
- Audio Issues273
- Video Issues274
- Placing a Test Call275
- System Diagnostics275
- System Status277
  - System Status List277
  - Viewing System Status280
- Viewing Call Statistics280

Yealink VCM38 - Page 281

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