Maintenance and Troubleshooting
161
5-Slot Charge Only Cradle Troubleshooting
Device battery is not
charging.
Device was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure device is
seated correctly. Confirm main battery is charging.
The standard battery charges from fully depleted
to 90% in approximately 4 hours, and the
extended battery charges from fully depleted to
90% in approximately 5.5 hours.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
The device is not fully
seated in the cradle.
Remove and re-insert the device into the cradle,
ensuring it is firmly seated.
Extreme battery
temperature.
Battery does not charge if ambient temperature is
below 0°C (32°F) or above 40°C (104°F).
Scanner battery is not
charging.
Scanner was removed
from cradle or cradle was
unplugged from AC
power too soon.
Ensure cradle is receiving power. Ensure scanner
is seated correctly. Confirm main battery is
charging.
Battery is faulty. Verify that other batteries charge properly. If so,
replace the faulty battery.
Table 20 Troubleshooting the 2-Slot Device/RS6000 Charging Cradle (Continued)
Symptom Possible Cause Action
Table 21 Troubleshooting the 5-Slot Charge Only Cradle
Problem Cause Solution
Battery is not
charging.
Device
removed from
the cradle too
soon.
Replace the device in the cradle. The standard battery
charges from fully depleted to 90% in approximately 4
hours, and the extended battery charges from fully depleted
to 90% in approximately 5.5 hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
Device is not
inserted
correctly in the
cradle.
Remove the device and reinsert it correctly. Verify charging
is active. Touch > System > About phone > Status to
view battery status.
Ambient
temperature of
the cradle is too
warm.
Move the cradle to an area where the ambient temperature
is between 0°C (32°F) or above 40°C (104°F).
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