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Troubleshooting
Some quick and easy tips to resolving problems
Symptoms Cause(s) Possible Solution(s) Page(s)
Power
No Power. • AC Power Cord not connected -Connect power cord. Try a different outlet. 15 - 19
or outlet doesn’t work, -Local power failure?
No Source image. • Source turned off. -Turn Source equipment on.
Remote Control
Remote doesn’t work. • Remote not in TV mode. -Press TV to put remote into TV mode. 23
• TV software functioning. -Wait until software function is complete.
• Not aimed at remote sensor. -Point remote at TV Front Control Panel. 22
• Remote too far from TV or -Move remote closer to TV or darken room.
IR path to TV obstructed. -Remove obstructions.
• Weak batteries. -Replace batteries. 15 - 19
• Wrong battery polarity. -Check that “+” and “-” match in battery compartment. 15 - 19
• Too much light in room -Dim room light.
Menu Operation
Menu options can’t be • Software lock-up. -Unplug power cord for 5 minutes to unlock software.
changed or selected. (Reset clock if necessary.) 15 - 19
Caption/Text Problems
Picture has a big black box • Caption/Text mode turned on. -The CC (closed caption) option may be in Text 1, 2, 3, or 4 mode.
on it, but the sound is O.K. -Select Caption 1, or OFF in the Caption/Text menu.
No Closed Captions or Text. • Not available on program. -Check local TV listings to see if available on broadcast. 30
-Relocate over-the-air antenna.
-Try a different channel with Closed Captions or Text.
• Not turned on. -Pick a Closed Caption or Text option and turn Captions on. 30
Captions appear when • EZ Mute selected. -Set Captions option to off. 30
sound is muted.
Parental Control Problems
Protected/blocked message • Program content is restricted. -Key-in password and turn Lock On/Off (restrictions) Off. 35/36
shows on-screen. -Set to Off in Lock On/Off menu.
• Don’t know password. -Tune to channel without Parental Control “Content” restrictions.
-Wait until restriction time expires.
TV-PG programs blocked. • TV-PG set to be blocked. -Reset restrictions to PG-13 so TV-PG programs will appear. 35/36
Foul language is heard. • Foul language not blocked. -Restrict Language in Content options on Parental Control menu.
• Program is not rated. -Restrict programs with no ratings.
Note: Also provided with this TV and intended for qualified Servicer/Technicians usage only:
Installation and Setup Guide - A limited access publication with information and instructions primarily
used by qualified electronics servicer/technicians to configure or adjust the operational features of this TV.
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