During Calls
7 During Calls
The BusinessPhone Communication Platform allows you to handle calls in
many different ways. You can make an inquiry, transfer the call or create a
conference, mute the microphone and ringer, change the dial mode or put the
call on hold to perform other tasks.
7.1 Inquiry
An inquiry is made when having an ongoing conversation and wanting to make
an inquiry to an internal or external party. To make an inquiry, do the following:
1. Press R to put the current call on hold.
You hear the dial tone and R is displayed.
2. Enter the number of the third party.
When the third party answers, you can switch between the calls, create a
conference and end one of the calls.
7.1.1 Refer Back
You can switch between the connected parties.
1. Press More and select Switch.
2. Press 1 to terminate.
The ongoing call is terminated. The other call is connected
Note: This function is also accessible using the off hook menu 3rd party.
7.2 Transfer
To transfer an ongoing call to another extension, do the following:
1. Press R to put the current call on hold.
You hear the dial tone and R is displayed.
2. Enter the number of the third party.
When the third party answers, you can switch between the calls, create a
conference and end one of the calls.
Note: Make sure that you are connected to the desired party. Please
read the notes and warnings in Section 20 on page 87.
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1424-EN LZT 103 091 Uen A1 2008-10-27
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