Troubleshooting
This section lists problems or observations that you may have, the
possible cause(s), and recommended actions. If the Reader experiences
an error, a message will appear on the screen with directions to resolve
the error.
Reader Does Not Power On
Problem What It May Mean What To Do
Reader does not
power on after
you press the
Home Button or
insert a test strip.
Reader battery is
too low.
Charge the Reader.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between
10 °C and 45 °C and then
try to power it on.
If the Reader still does not power on after trying these steps, contact
Customer Service.
Problems at the Sensor Application Site
Problem What It May Mean What To Do
The Sensor is
not sticking
to your skin.
The site is not free
of dirt, oil, hair, or
sweat.
1. Remove the Sensor.
2. Clean the site with a plain
soap and water and consider
shaving.
3. Follow the instructions in
Applying Your Sensor and
Starting Your Sensor sections.
Skin irritation
at the Sensor
application
site.
Seams or other
constrictive clothing
or accessories
causing friction at
the site.
Ensure that nothing rubs on the
site.
You may be sensitive
to the adhesive
material.
If the irritation is where the
adhesive touches skin, contact
your health care professional to
identify the best solution.
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