Problems Starting Your Sensor or Receiving Sensor
Readings
Display What It May Mean What To Do
New Sensor
Starting Up
Sensor is not ready
to read glucose.
Wait until the 60 minute Sensor
start-up period has completed.
Scan
Timeout
The Reader is not
held close enough
to the Sensor.
Hold the Reader within
4 cm (1.5 inches) of the Sensor.
Bring the screen of the Reader
close to the Sensor.
Sensor
Ended
The Sensor life has
ended.
Apply and start a new Sensor.
Signal Loss
Alarm
Sensor has not
automatically
communicated with
the Reader in the
last 20 minutes.
Make sure the Reader is within
6 metres (20 ft) of the Sensor.
Try scanning the Sensor to get
a glucose reading. If the Signal
Loss Alarm shows again after
scanning your Sensor, contact
Customer Service.
Display What It May Mean What To Do
New Sensor
Found
You scanned a new
Sensor before your
previous Sensor
ended.
Your Reader can only be used
with one Sensor at a time. If
you start a new Sensor, you will
no longer be able to scan your
old Sensor. If you would like to
begin using the new Sensor,
select “Yes”.
Scan Error The Reader
was unable to
communicate with
the Sensor.
Try scanning again.
Note: You may need to move
away from potential sources of
electromagnetic interference.
Sensor Error The System is
unable to provide a
glucose reading.
Scan again in 10 minutes.
85 86
ART43974_rev-A_manual.indd 85-86ART43974_rev-A_manual.indd 85-86 2/17/21 8:32 AM2/17/21 8:32 AM
To Next Page
Loading...
