Display What It May Mean What To Do
Glucose
Reading
Unavailable
Your Sensor is too
hot or too cold.
Move to a location where the
temperature is appropriate and
scan again in a few minutes.
Sensor
Already in
Use
The Sensor was
started by another
device.
Your Reader can only be used
with a Sensor that it started.
Scan the Sensor again with the
device that started it. Or, apply
and start a new Sensor.
Check Sensor The Sensor tip may
not be under your
skin.
Try to start your Sensor again. If
Reader displays “Check Sensor”
again, your Sensor was not
applied properly. Apply and
start a new Sensor.
Replace
Sensor
The System has
detected a problem
with your Sensor.
Apply and start a new Sensor.
Problems Receiving Glucose Alarms
Problem What It May Mean What To Do
You are not
receiving
glucose
alarms.
You have not turned
alarms on.
Touch the Settings symbol
and then select Alarms.
The Sensor is not
communicating with
your Reader.
or
There may be a
problem with your
Sensor or Reader.
The Sensor must be within range
(6 metres (20 ft)) of the Reader for
you to receive alarms. Make sure
that you are within this range. You
will see the
symbol at the top
of the Home screen when your
Sensor is not communicating
with the Reader. If the Signal
Loss Alarm is on, you will be
notied if there has been no
communication for 20 minutes.
Try scanning your Sensor. If the
Signal Loss Alarm is on and shows
again after scanning your Sensor,
contact Customer Service.
Sound/vibration are
turned off.
Check the Reader’s sound and
vibration settings to confirm
sound/vibration are on.
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