Problem What It May Mean What To Do
The test
does not
start after
applying
the blood
sample.
Blood sample is too
small.
1. See test strip instructions
for use for re-application
instructions.
2. Repeat the test using a new
test strip.
3. If the test still does not start,
contact Customer Service.
Sample applied after
the Reader turned
off.
1. Review the testing
instructions.
2. Repeat the test using a new
test strip.
3. If the test still does not start,
contact Customer Service.
Problem with
Reader or test strip.
1. Repeat the test using a new
test strip.
2. If the test still does not start,
contact Customer Service.
Perform a Reader Test
If you think the Reader is not working properly, you can
check the Reader by performing a Reader Test. Touch
the Settings symbol
from the Home Screen, select
System Status and then select Reader Test.
Note: The Reader Test will perform internal diagnostics
and will allow you to check that the display, sounds, and
touchscreen are working properly.
Customer Service
Customer Service is available to answer any questions you may have
about your System. Please go to the back cover of this manual for your
Customer Service phone number.
System Info
Reader Test
Event Log
System Status
OK
95 96
ART43974_rev-A_manual.indd 95-96ART43974_rev-A_manual.indd 95-96 2/17/21 8:32 AM2/17/21 8:32 AM
To Next Page
Loading...
