Accu-Chek ACTIVE Owner's Booklet

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Chapter 5: Maintenance and Troubleshooting ACCU-CHEK Customer Care Service Center 1-800-858-8072
The test stri p was not inserted
correct ly, it was re m oved dur ing
testing, o r blood was applied too
soon. R epeat the test with a new
test str ip. Make sure you insert the
test str ip until the arrowheads are
no longer visible, w ith the orange
square facing up ( see Chapter 3,
“ R unning a Blood S ugar Tes t” ) .
The m eter is defective. Call the
ACC U -C H EK C usto m er Care S ervice
Center at 1-800-858-8072 .
There was not enough blood on the test
strip to start the test. R epeat the test
with a larger drop of blood.
The te m perature is above or below the
proper range for the m eter. Move to an
area between 50°F and 104°F, a llow the
m eter to war m up or cool down slowly to
roo m te m perature and repeat the test. If
you get a result with a te m perature icon,
it could be inaccurate. D o not artificially
heat or cool the m eter.

Accu-Chek ACTIVE Specifications

General

Brand	Accu-Chek
Model	ACTIVE
Category	Blood Glucose Meter
Language	English