Service / Return Authorization
Service:
For questions concerning your equipment or con
ditions not covered by the Troubleshooting
sections in this manual, please contact AccuWeb for assistance:
AccuWeb, Inc.
P.O. Box 7816
Madison, WI 53707
Tel: (608) 223-0625
Fax: (608) 223-0074
Email: frontdesk@accuweb.com
Web site: www.accuweb.com
Shipping address:
AccuWeb, Inc.
4249 Argosy Ct.
Madison, WI 53714
Please have the system model number and serial number available prior to your call or include it
in your co
rrespondence.
Field service is available to assist in installatio
n and/or troubleshooting. Contact AccuWeb for
price and availability.
Important: Before retu
rning equipment to AccuWeb please verify that all mechanical and
electronic components are secured for shipping. If you are returning mechanical equipment,
make sure all clamps and spreaders are re-installed. If you are returning electronic
equipment, make sure all circuit boards are securely mounted in their enclosures. If you are
returning individual circuit boards, enclose each board in an anti-static bag and cushion it with
bubble-wrap.
International Returns: All items being returned from a foreign country must clearly state on
the shipping paperwork that the goods were manufactured in the USA and are being returned
for repair. Failure to do so will result in additional customer costs for import duties and other
charges. These additional costs will be added to the customer invoice.
Return Authorization:
Parts being returned for repair must have a return authorization (RA) number issued before
returning.
Please call for and request a return authorization so that your re
pair can be processed quickly.
Service / Return Authorization
134
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