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Troubleshooting Guide
prOblem TrOUbleshOOTINg
I cannot turn on the power
Check that the power cable is connected correctly.
Check that the power switch is in the “ON” position.
Check that the electrical outlet is working by connecting another electrical device to it.
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LCD screen is not turned on
Turn the power switch off and then on again.
Check that the power cable is connected correctly.
Press a button or lift the handset to check that your Videophone is not in Power Save
mode.
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I cannot hear the call connection
signal from the handset
Check that the handset is connected to the left port of your Videophone.•
I cannot make a call
Check that the Ethernet cable is connected to the WAN port of your Videophone.
Check that the handset is connected to the left port of your Videophone.
Turn the power switch off and then on again.
If your Videophone is connected properly to the Internet, check that the registration
light is on.
If you are using speed dial, check that the number is correctly entered in your
Phonebook.
If the person you are calling is using a Videophone installed on a private network or
firewall system, the call may not be able to be connected.
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I cannot receive incoming calls.
If your Videophone is installed on a private network or a firewall system, you may not
be able
to receive calls.
Check that the registration light is on. If your Videophone is not connected properly to
the Internet you will not be able to receive calls.
Turn the power switch off and then on again
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When I receive a call the video is
working but there is no ringing
sound
Check that the Ring Tone volume level is set higher than “1” in the “Sound Settings”
menu.
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The call is connected but the other
party cannot see me, and the
sound quality is poor
If your Videophone is installed on a private network or behind a firewall, the other
party may not be able to see you.
Check that a camera is connected to the called party’s Videophone.
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The call is connected, the video is
working, but there is no sound
Check that the called party’s microphone is working.
If your Videophone is installed on a private network or behind a firewall, the other
party may not be able to hear you.
Increase the volume levels.
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The call is connected, both audio
and video are working, but the
called party cannot see or hear me
Check whether the called party’s Videophone is installed on a private network or a
firewall system.
Check that the audio/video input path is configured correctly.
Check that the other party’s audio/video device works properly.
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The call is connected, the video is
working and I can hear the called
party, but they can only see me
and not hear me
Check that the audio input path is configured correctly.
Check that the called party’s audio device works properly.
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The call is connected, both the
audio and video are working, but
the called party can only hear me
and not see me
Check that the video input path is configured correctly.
Check that the called party’s video
device works properly.
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