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5 Appendices
5.1 Appendix 1 – Forgotten Level 3 Password
Should the Level-3 password be forgotten, contact Customer Support to obtain a temporary
permit number to regain access to the panel programming functions.
Customer Support will require a decryption key displayed by the panel. To obtain this number,
attempt to gain access to the Level-3 Programming Functions entering “1” when prompted for the
password. As soon as the “Password Invalid” message is shown, press the “0” button and the
display will show a decryption key. Make a note of the first part of this number.
For example:
Enter Your Password
214728378
Customer Support will provide a temporary permit number that you can enter when prompted for
the Level-3 password. As soon as access has been regained to the Level-3 Programming
Functions, select the Passwords Menu Option and check / change the Level-3 password. (Refer
to Section 3.3.6 for further information).
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