• The product is equipped with operator accessible fuses. If a fuse
blows, it may be due to a power surge or failure of a compo-
nent. Replace the fuse only once. If the fuse blows a second
time, it is probably caused by failure of a component part. If this
occurs, refer service to qualified service personnel. Always
replace the fuse with one of the same rating, voltage, and type.
Never replace the fuse with one of a higher current rating.
• When servicing the product, use only factory-specified parts.
• WARNING: When returning this product for service, or ship-
ping this product to a second location, remove
all hazardous specimens and decontaminate the
product before packaging for shipment. If the
product cannot be decontaminated, consult with
your shipping agent on appropriate packaging
and marking.
C. How to get service
Before contacting Advanced Instruments for Hot-Line
®
Technical
Service, be sure to read through this user’s guide for instructions
on routine adjustments, instrument care and troubleshooting. If this
information does not solve the problem, call the appropriate number
below.
• 800-225-4034 (toll-free within the USA and Canada; after
normal business hours, dial extension 2191)
• +US 781-320-9000 (elsewhere)
• 781-320-0811 (fax)
When calling Advanced Instruments, have the model and serial
numbers from the label on the back of the instrument, and a descrip-
tion of the problem. Use a telephone as close to the instrument as
possible to facilitate making recommended diagnostic checks.
A service technician may assist in making minor repairs over the
phone, providing you with recommended parts (or part numbers), or
may issue an authorization to ship the instrument for factory repair.
53
Troubleshooting & Service
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