Chapter 3 Troubleshooting
23
Anoxomat
®
III Service Guide
3.2 Obtaining service
Before contacting Advanced Instruments for Hot-Line
Service, be sure to read through this chapter. If this
information does not solve your problem, call the
appropriate number below.
800-225-4034 (toll-free within the USA and Canada,
8:00am–4:30pm EST; after normal business hours,
follow the voicemail instructions)
+1 781-320-9000 (elsewhere)
+1 781-320-0811 (fax)
If you purchased your instrument outside of the U.S. or
Canada, please contact your Advanced Instruments
authorized dealer for service or repair.
When contacting our service personnel, please have
ready the model and serial numbers from the label on
the back of your instrument, your user’s guide or service
manual, and the symptoms of your problem. You should
use a telephone as close to your instrument as possible
to facilitate making recommended diagnostic checks. If
you need to order parts or service, a purchase order
from your purchasing agent is necessary.
A service technician may assist in making minor repairs
over the phone, providing you with recommended parts
(or part numbers), or may issue an authorization to ship
the instrument for factory repair.
3.3 To return an instrument for repair or
replacement
1. Notify our service department to obtain an RMA
(Returned Material Authorization).
2. Remove the power cord and other accessories (printer
cables, etc.) from the instrument.
3. Remove the clamp(s) from the Gas Supply tubing
and slide the Gas Supply tubing o the fittings
on the instrument. Do not remove any fittings or
jar tubes from the instrument.
4. Carefully pack and send everything except supply
items. Be sure to prepay for any shipment to the
factory. Advanced Instruments cannot accept collect
shipments without prior factory approval. Please
insure the shipment or accept the damage risk.
3.4 Troubleshooting checks
Check operational requirements. If your instrument is
not operating as expected, review the operational
requirements listed in the product specifications and
recommended setup and operating procedures.
Check fuses. The power switch and fuse holder are
beside the power cord connector on the left side of the
instrument. Turn the power switch o and disconnect
the power cord. Use a small flat-bladed screwdriver to
pry open the fuse compartment door. Slide out each fuse
holder. Check for a blown fuse. Test the fuses with a
continuity checker or ohmmeter or replace with new
fuses.
Check error messages. The software of your instrument
is designed to display specific error messages that help
you discover the source of your problem.
3.5 Process report errors
During a recipe run and after its finished, a “Process
report” appears on the screen.
3.6 Hardware test program
You may need to perform hardware tests on the system.
Hardware tests are performed without jars so that
system failures can be identified. Contact your Anoxomat
dealer or Advanced Instruments before performing
hardware tests.
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