Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 153 of 221
Why does the IP phone not get an IP address?
Make sure the Ethernet cable is in a good condition.
Make sure the Ethernet cable is correctly plug into the Internet port on the IP phone.
Make sure the network parameters are set correctly.
Make sure that your network switch or hub is operational.
How do I find the basic information of the IP phone?
Press the OK key when the IP phone is idle to check the basic information (e.g., IP address, MAC
address and firmware version).
Why does the IP phone not upgrade firmware
successfully?
Do one of the following:
Ensure that the target firmware is not the same as the current firmware.
Ensure that the target firmware is applicable to the IP phone model.
Ensure that the power is on and the network is available in the process of upgrading.
Ensure that the web browser is not closed or refreshed when upgrading firmware via web user
interface.
Why does the IP phone not display time and date
correctly?
Note that the time and date can be obtained from the NTP server automatically or manually
configuration. If a NTP server is not available, or the IP phone cannot access the NTP server, you
now should consider to configure the date and time manually.
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