Alcatel-Lucent 1830 PSS-16 - Page 316

The Active Equipment Controller is unable to synchronize its database with the inactive
Equipment Controller. This alarm may be raised under the following conditions:
• An incorrectly seated Equipment Controller
• The software loads on the active and inactive Equipment Controllers are not
compatible
• A hardware problem with one or both controllers
Severity Major
Service affecting? No
Applicability Equipment Controller, System
Corrective Action
At the end of each step wait to see if the fault clears. If not, continue with the next step.
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1
Check the software load on each of the two Equipment Controllers and verify that they
match. If the loads are different, force the Equipment Controller with the incorrect load to
upgrade to the correct running load.
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2
Remove the Equipment Controller with the condition and examine the connector on the
back of the card for damage, including bent or broken pins.
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3
Examine the connector on the backplane for damage. If there is damage to the backplane
of the shelf, contact your service representative.
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4
Re-insert the Equipment Controller into its original slot and allow the card to initialize.
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5
Repeat Step 2 through Step 4 for the second Equipment Controller.
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6
Replace the Equipment Controller with the DBMEMTRF condition with a new unit. If
the condition is not cleared, replace the second Equipment Controller with a new unit.
Follow the return and repair process to return the faulty card to an authorized repair
center for replacement.
Trouble-clearing procedures
DBMEMTRF
DBMEMTRF (Database synchronization failure)
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2-66
1830 PSS-36/PSS–32/PSS-16/PSS-4
8DG60888CAAA Release 3.6.0 and 3.6.1
Issue 1 June 2011
E ND OF STEPS
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