Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
- Discreet listen (eavesdrop): see the module CCD - Feature - Telephone facilities part 2.This
service is configured at RSI supervisor level.
3.1.1. Transaction code
This feature allows an agent to id entify the last call by a sequence of digits enter ed at call completion.
This feature is configured at RSI level.
The parameters for the transaction code are:
- The number of digits in the transaction code (1 to 15)
- A transaction code entry timer.
During this operation, the agent is considered to be busy and cannot take a call.
3.1.2. Automatic wrap-up
Wrap-up automatically allows an agent to be inaccessible after completing an RSI call (not take any
further incoming calls during the following per iod) so as to be able to work on the call just completed.
The duration of wrap-up is configured at RSI level.
3.1.3. Pause
Pause allow s an agent to be unavailable for RSI calls. During pause, the agent can receive internal or
external personal calls . The d u ration of pause is config ured at RSI level.
3.1.4. Consultation call/transfer/conference/p ic k-up
An agent can m ake a consultation call, a call transfer, and a conference call on an RSI call.
An agent can pick up an RSI call by entering the direct, group, or processing group call pick-up prefix.
3.1.5. Manual hold/retrieve
An agent can put an RSI call on hold. A guide is then broad cast to the caller. This guide is configured
at RSI level. The agent can perform this operation either by using the Hold key or b y entering the hold
prefix.
3.2. Agent or supervisor features a ssociated with an RSI processing group
The agent or superviso r features associated with an RSI processi ng group are ide nti cal to those of an
RSI processing group, except for log-on/log-off and withdrawal f eatures.
- Log-on/Log-off
This feature allow s an agent to log-on (become available) or log-off (become unavailable) fo r RSI
call distribution. The service and configuration are the same as for a CCD.
- Withdrawal
This feature allows an agent to withdraw from RSI distribution by using the Withdraw key, dialing
the withdraw p refix, or b y the CSTA service. The agent cannot r eceive RSI calls (unless transferred
by another agent), but can receive all other types of ca lls.
Note: Unlike a C CD processing group age nt, t he last agen t o f an RSI processing group ca n
withdraw from the group even if RSI c alls are not processed or are pending.
.16 Ref.3EU19919ENAA Ed.03

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing