Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
For other features, refer to the CCD mod ule (the reference is given in the Refer to column in the table
below.
Servi
ces
Configured at Refer to
Ty p e s o f w it h d r a w a l Agent login processing
group
Withdrawal after log-on Agent login processing
group
Cancellation of forwarding at
log-on
Agent login processing
group
Withdrawal on no answer Agent login processing
group
RSI call release forbidden Agent login processing
group
Automatic headset connection Agent login processing
group
the modul e CCD - Feature -
Telephone facilities part 1
Manual wrap-up Agent login processing
group
Eter
nal wrap-up
Agen
t login p rocessing
gro
up
Manual wrap-up in pause
mode
Agent login processing
group
Idle after manual w rap-up
during pause
Agent login processing
group
Outgoing calls forbidden Agent login processing
group
the modul e CCD - Feature -
Telephone facilities part 2
4. RSI supervision from the CCS application
If the CCD is used for RSI back-up, the CCS application can be used to supervise real-time RSI proces-
sing group data for all types of calls (private , CCD, RSI).
The CCS applicatio n also allows:
- The RSI processing group parameters to be configured
- Agents and s u pervisors to be assigned/un-assigned t o the RSI processing groups
- Agents and supervisors to be entered/withdrawn from the RSI processing groups.
The CCS application does not allow:
- Statistiques on RSI calls to be output
Ed.03 Ref.3EU19 919ENAA .17

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing