Alcatel OmniPCX Enterprise - Station Keys and Icons Overview

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
44A01906500A042AAEN
RSI
Detailed description
Edition: 03
1. Overview
The document describes:
- RSI operation
- The features ava ilable to RSI agents and su pervisors
- SSBD integration in the RSI environment.
For more information on Genesys modules ( Tserver, IRD and URS), refer to t he corresponding Genesys
documentation.
2. RSI op e ration
2.1. Types of calls to the RSI
External user
In communication
OmniPCX Enterprise
RSI
1
2
Internal user
External user
Internal user
Public
network
Call in the RSI
2
There are several types of calls to the RSI:
1
: Calls to the RSI initiated by an internal user
1
in communication with an external us er ( RSI consul-
tation call before transfer). During the consultation call, the internal user can request the following
from RSI:
1
The internal user can also be an agent or an attendant.
Ed.03 Ref.3EU19919ENAA .7