Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Detailed description
44A01906500A042AAEN
RSI
Detailed description
Edition: 03
1. Overview
The document describes:
- RSI operation
- The features ava ilable to RSI agents and su pervisors
- SSBD integration in the RSI environment.
For more information on Genesys modules ( Tserver, IRD and URS), refer to t he corresponding Genesys
documentation.
2. RSI op e ration
2.1. Types of calls to the RSI
External user
In communication
OmniPCX Enterprise
RSI
1
2
Internal user
External user
Internal user
Public
network
Call in the RSI
2
There are several types of calls to the RSI:
1
: Calls to the RSI initiated by an internal user
1
in communication with an external us er ( RSI consul-
tation call before transfer). During the consultation call, the internal user can request the following
from RSI:
1
The internal user can also be an agent or an attendant.
Ed.03 Ref.3EU19919ENAA .7

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing