ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Configuration procedure
For more information on the meaning of these modes, refer to note 3 at the bottom of the table in
the module RSI - Detailed description - § Correspondence tables: OmniPCX Enterprise RSI objects and
Genesys suite RSI objects.
6. Declaring the RSI agent domains and skills
Domain and skill declaration for RSI agents is performed in the same way as for the ACR. Refer to the
module ACR - Man agement - § Con figuring skills.
7. Configuring the voice guides that can be used for the RSI
7.1. Overview
Two types o f voice guides are used for the RSI:
- The chained voice guid es:
• No. 5 38: CCD agent presentation guide
• No. 518: CCD waiting-queue-position
• No. 520: RSI Digit Announcement
• No. 534: RSI Waiting time.
To configure chained voice guides, refer to §7.2:ConfiguringthechainedvoiceguidesfortheRSI.
- Voice guides with dynamic messa ges. For example, a customized greeting m essage broadcast to
users when they call the RSI. These voice guides are configured in two steps:
• Creation (refer to the module Voice guides and music-on-hold - Management - § Managing
dynamic voice messages),
• Recording ( ref er to the module Voice guides and music-on-hold - Use - Recording dynamic
messages from a set).
7.2. Configuring the chained voice guides for the RSI
F
or voice guide No. 538, CCD agent presentation guide:
1. Check that the voice guide exists via System > Voice Guides (cons ultation mode) .
2. If required, modify the voice guide parameters. For more inf ormation on their meaning, refer to
the module CCD - Prior management - § Setting c ommon parameters for these guides.
3. Reserve a m essage (between 4500 and 5 499) for the voice guide via System > Dynamic voice
guides > Assignment.
Note: The message must be assigned to a board (GPA, etc) for agents to be able to record it
from thier sets.
Ed.03 Ref.3EU19 919ENAA .31
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