Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Architecture
44A01906500A301AAEN
RSI
Architecture
Edition: 03
1. Basic RSI architectu re
CSTA
RSI
Telephone
services
Tserver
IRD / URS
OmniPCX Enterprise
Genesys Suite
Call incoming
to the RSI
The RSI architecture is organized arou n d the following two components:
- The Genesys suite, which provides the followi ng modules for the RSI:
• Tserver (CTI Server): the module in charge of transm itting the information messages related to
incoming calls (requests/responses) from the RSI to the Genesy s suite and vice versa.
• IRD (Interaction Router Designer): the interface in charge of editing t he routing strategies to be
applied to incoming calls
• URS ( U niversal Router Server): the module in charge of executing the routing strategies
associated with incoming calls.
- The RSI, installed in the PCX and in charge of:
• Receiving incoming calls
• Providing the internal (agents, voice guides, DTMF detectors, etc) or e xternal (IVR [Interactive
Voice R esponse], etc) resources to the Genesys suite, so that the routing strategies can be
applied to incoming calls.
Messages between the RSI and the Genesy s suite are exchanged by the CSTA services.
Ed.03 Ref.3EU19919ENAA .5

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing