Alcatel OmniPCX Enterprise - Getting to know your REFLEXES Premium TERMINAL

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Architecture
44A01906500A301AAEN
RSI
Architecture
Edition: 03
1. Basic RSI architectu re
CSTA
RSI
Telephone
services
Tserver
IRD / URS
OmniPCX Enterprise
Genesys Suite
Call incoming
to the RSI
The RSI architecture is organized arou n d the following two components:
- The Genesys suite, which provides the followi ng modules for the RSI:
• Tserver (CTI Server): the module in charge of transm itting the information messages related to
incoming calls (requests/responses) from the RSI to the Genesy s suite and vice versa.
• IRD (Interaction Router Designer): the interface in charge of editing t he routing strategies to be
applied to incoming calls
• URS ( U niversal Router Server): the module in charge of executing the routing strategies
associated with incoming calls.
- The RSI, installed in the PCX and in charge of:
• Receiving incoming calls
• Providing the internal (agents, voice guides, DTMF detectors, etc) or e xternal (IVR [Interactive
Voice R esponse], etc) resources to the Genesys suite, so that the routing strategies can be
applied to incoming calls.
Messages between the RSI and the Genesy s suite are exchanged by the CSTA services.
Ed.03 Ref.3EU19919ENAA .5