Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Overview
44A01906500A000AAEN
RSI
Overview
Edition: 03
1. Overview
The RSI ( Routing Service Interface) is an OmniPCX Enterprise interface for voice call processing
which improves integration of the Genesys Suite in the OmniPCX Enterprise environment. The Ge-
nesys suite is a CTI application for call centers that allows routing strategies for OmniPCX Enterprise
incoming calls to be configured.
The main services provide d by the RSI are:
- Routing calls to "non agent" sets
- Delivering calls to an available O mniPCX Enterprise call center agent (local, network or
external) using CSTA call routing ser vices
- Connecting to voice guides and detecting DTMF transmissions for a given call
- Presenting real-time and deferred data pro vided by the Genesys and A lcatel modules
- Providing ACD capacities to te lephony features. These services can be con trolled either by the
OmniPCX Enterprise, or by a "Desktop agent" CTI application.
- Performing back-ups on the OmniPCX Enterprise CCD if the network goes do wn or when
there is no Genesys server
- Synchronizing the OmniPCX Enterprise RSI objects with those of the G enesys suite us ing a
Two-Way Synchronization Server (SSBD).
To do this, the RSI uses the advantages of OmniPCX Enterprise CCD agent features and the call
routing, statistic s, and c ustomization capacities of Genesys solutions.
Ed.03 Ref.3EU19919ENAA .3

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing