Alcatel OmniPCX Enterprise - Configuration Procedure; Overview; Principle for Configuring the RSI in the Omnipcx Enterprise

ALC ETL
Alcatel OmniPCX Enterprise
Section - RSI RSI
Configuration procedure
44A01906500A160AAEN
RSI
Configuration procedure
Edition: 03
1. Overview
This module describes the parameters to be configured when commissioning:
- The RSI (see § 2 : Principle for configuring the RSI in the OmniPCX Enterprise)
- The SSBD, if it is present in the RSI environment (see §13:ConfiguringtheSSBD).
2. Principle for configuring the RSI in the OmniPCX Enterprise
The administrator must follow the steps listed below to configure the RS I.
1. Declare t he RSI entr y poi n t (see § 3 : Declaring the RSI entry point).
2. Declare t he ACD authorized phone sets dedicated to the RSI agents a nd supervisors (see §4:
Declaring the ACD authorized phone sets dedicated to the RSI agents and supervisors).
3. Select the substitute or standard mode for the RSI agents. This is to be co nfigured only if a
Two-Way Sync hronization Server (or SSBD) is present in the RSI environment (see § 5 : Selecting
thesubstituteorstandardmodefortheRSIagents).
4. Declare the RSI agent doma ins a nd skills (see § 6 : Declaring the RSI agent domains and skills).
5. Declare the RSI voice guides (§ 7 : C onfiguring the voice guides that can be used for the RSI).
6. Decla re the RSI agents and supervisors (§ 8 : Declaring the RSI agents and supervisors).
7. Configure the parameters specific to the RSI agents and supervisors (§ 9 : Configuring the
parameters specific to the RSI agents and supervisors).
8. Decla re the RSI p rocessing groups (§10:DeclaringtheRSIprocessinggroups).
9. Assign the agents and s u pervisors to the RSI processing groups (§ 11 : Assigning the agents
and supervisors to t he R SI processing groups).
10.Declare, if required, a virtual hybrid link to permit local RSI calls (§12: Declaringthevirtual
hybrid link).
RSI configuration is performed from the standard mgr or 47xx tool. However, steps 4 and 9 can be
performed from the CCS (Contact Center Sup ervisor) ap plication.
The following information is not included in th is document:
- RSI obj ect configuration in the Genesys suite via the CME configuration tool.
Ed.03 Ref.3EU19 919ENAA .27