Alcatel OmniPCX Enterprise User Manual

ALC ETL
Alcatel OmniPCX Enterprise
RSI Section - RSI
Detailed description
- Information on an RSI agent, and transfer of the external user to t his agent, if d esired. If the call is
transferred, the transfer is said to be s
upervised
2
- Direct t ransfer of the external user without waiting for the RSI agent response. In this case, the
transfer is said to be b
lind
2
.
2
:Cal
ls t o the RSI init iat e d by an internal
1
or external (direct RSI call)user.
Warn
ing: All internal calls to the RSI, whether direct or following a consultation call, requires the use
of a
virtual hybrid link in the O mniPCX Enterprise.
2.2. Incomi ng calls to the RSI
OmniPCX Enterprise
Genesys
solution
Back-up CCD
or RSI group
RSI
SET_FEATURE_ROUTING_ENABLE
Call in the RSI
In its capacity as the point of entry for calls, the RSI is considered to be a routing point by the Genesys
environment and is therefore controlled by the Tserver. The RSI supports the registration service of the
routing point SET_FEATURE_ROUTING_ ENA BLE that enables the Main Tserver to identify itself with res-
pect to the RSI
3
. If there is no TServer implementing the RSI, or if the link with t he TServer is inoperative,
the call is immediately r outed to the overflow address configured in the RSI (back-up CCD, RSI group).
Otherwise, a route req uest is sent to the Genesys suite via the Tserver (
1
in t he following figure). This
applies to direct RSI calls and R SI consultation calls before supervised transfer.
RSI c onsultation calls before blind transfer are in the Call Consultation state as soon as they arrive in
the RSI. During this phase, the calling party can:
- Cancel the consultation call and r eturn t o the initial com munication
- Transfer the caller to the RSI. In this case, the calling party can hang up , and a route request is
sent to the Genesys suite via the Tserver (in
1
).
2
Transfers from consultation calls are configured in system management.
3
An RSI can be supervised (Monitor) by several Tservers, but activated (Enable)byonlyone.
.8 Ref.3EU19919ENAA Ed.03

Alcatel OmniPCX Enterprise Specifications

General

System Type	IP PBX
VoIP Protocols	SIP, H.323
Voice Codecs	G.711, G.729
Networking	IP
Redundancy	Yes
Unified Communications	Yes
Integrated Applications	Voicemail, Conferencing
Network Interfaces	Ethernet
Humidity	10% non-condensing